Privacy Policy

1. Introduction

This Privacy Policy explains how Calling Hub collects, uses, protects, and handles your personal and business data. This policy applies to all our services including voice, video, messaging, and AI agents.

2. Information We Collect

We collect information necessary to provide and improve our services:

• Account Information: Name, email, billing details, and company information.
• Usage Data: API logs, connection times, and feature usage statistics.
• Communication Metadata: Call duration, numbers involved, and message timestamps.
• Device Information: IP addresses, browser types, and operating systems for security purposes.

3. How We Use Your Information

Your information is used strictly to deliver the Calling Hub platform. We use it to route calls, process payments, improve our AI transcription models, and ensure the security of our network.

4. Data Encryption & Protection

All data at rest is encrypted using AES-256. Data in transit is secured via TLS 1.3 / HTTPS. Voice and video recordings, as well as transcriptions, are encrypted and access-controlled.

5. Data Retention

We offer configurable retention periods. By default, communication logs are retained for 90 days unless specified otherwise in your organization's settings. You can set auto-deletion rules via the Developer Dashboard.

6. Your Rights

You have the Right to Access, Right to Delete, and the right to request a full Data Export of all your account data. You can manage your consent and cookie preferences at any time.

7. Third-Party Sharing

We do not sell your data. We only share data with third-party integrated services (like your CRM, ATS, or HRMS) when you explicitly configure those integrations via the Integrations page.

8. Compliance Standards

Calling Hub is built to meet global compliance standards including GDPR, SOC 2, ISO 27001, HIPAA (for healthcare plans), and PCI DSS (for payment processing).