Stuck? We've Probably Already Answered It.
Search guides, FAQs, and step-by-step help articles — or reach a real support agent when you need one.
What It Is
Help Center is your self-serve knowledge base — searchable guides, FAQs, and troubleshooting articles covering every part of Calling Hub, plus a direct path to live support when you need a human.
Why Developers Use It
Most questions have already been answered. Help Center gets you unblocked in seconds instead of waiting on a support queue — and when it's something only a human can solve, escalation is one click away.
Key Capabilities
Searchable Knowledge Base
Find answers by keyword across every product area — Voice, Video, AI, Messaging, APIs
Category-Based Browsing
Organized sections for Billing, Account, Voice, Video, Messaging, AI Voice, Contact Center, and APIs
Step-by-Step Guides
Clear walkthroughs for common setup and troubleshooting tasks, written for all skill levels
Support Ticket System
Report bugs, request features, or get billing and technical help from the support team
Live Chat
Talk to a real support agent when self-serve is not enough — no queue, direct escalation
Ticket Status Tracking
Track every ticket through its full lifecycle: Open, In Progress, Waiting, Resolved, Closed
What's Inside
Articles are organized by product area so you can jump straight to Voice Calling setup, AI Voice Agent configuration, billing questions, or API troubleshooting — without digging through irrelevant content.
Who It's For
New users getting started, admins troubleshooting an issue, and developers who hit an unexpected error and need a quick answer.
// Category: Voice Calling → Getting Started
Title: How to Make Your First Browser Call
Step 1: Log in to your Calling Hub dashboard
Step 2: Click "Voice" in the left sidebar
Step 3: Select "Browser Calling" and allow microphone access
Step 4: Enter the number you want to call
Step 5: Click the green call button
Tip: Make sure your browser is Chrome, Edge,
Firefox or Safari for the best call quality.
Still stuck? → Open a support ticketGetting Started
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Type your issue or keyword into the Help Center search bar for instant article matches
Browse by category
Navigate to your product area — Voice, AI, Billing, etc. — if you are not sure what to search for
Open a support ticket
If you still need help, open a ticket or start a live chat directly from the Help Center